Congratulations to Steve Griffitts, who has been nominated for a Patient Experience and Quality Award! Steve is usually the first face patients see when they walk into our Gastroenterology Associates of Sarasota office. He handles all patient check-ins and reviews their insurance, health history and consent information. He also manages walk-in patients that may need to pick up materials, get scheduled/re-scheduled, or require more information.
Steve was nominated for an FDHS Patient Safety and Quality Award for his outstanding, patient-oriented service. He takes his time with patients, greeting each one individually and ensuring they feel comfortable. Steve’s personality is infectious, and he handles all patient requests with a smile on his face, whether he’s helping them fill out online forms or answering any concerns they may have. Notably, patients often provide glowing feedback for Steve while filling out their patient satisfaction survey.
“Steve does a great job at disarming patients who are often uncomfortable or nervous when they come to the clinic,” said Brittany Murchie, office manager. “He has a great sense of humor, which is immensely appreciated by patients AND staff, and he is a great morale booster who consistently goes above and beyond the call of duty.”
Steve’s colleague, Maria Sanchez, nominated him for this award.
“He is such a joy to work with, he always has a smile on his face,” said Maria. “He notes patients concerns and assures the nurses and staff is aware of the issues and finds a resolution. Even when he’s busy, he wishes each patient leaving our office a good day. He’s great colleague to work with; his brightness and joy are contagious, and he makes everyone’s day a little better.”
Great job, Steve! Thank you for always putting our patients first!